A really good way of finding out what your customer’s think is to… just ask them! One of the best ways to get the insight that can help you to improve customer service is to get the point of view of those who know you best. Your existing customers know Read more…
What is a knowledge base? A knowledge base is a set of articles about your product or service that can be used to solve related problems or to learn how to use the product or service. A modern knowledge base is usually a collection of articles that contain text, video, Read more…
29% of customers prefer to interact with customer service representatives by e-mail. And the number of email users around the world is expected to increase to 2.9 billion by 2019. But if customer service emails are not useful, people will not be happy with you and you risk losing them Read more…
Self-service customer support is a modern form of customer service that improves satisfaction and efficiency in the contact center. Your customers love that they can get the support solutions they want, when they need them, on their own, without waiting for help from a busy call center. Companies are glad to Read more…